Scheduling & Salon Policies:

When you schedule your appointment with us, you are agreeing to these policies.

All clients are responsible for reading and understanding the following policies below prior to scheduling your appointment.

Scheduling Policies

  • APPOINTMENTS: All services are by appointment only. All first time customers must schedule online: www.lashliftri.com/book-now

    All services are prepaid, non-refundable, and all sales are final, no refunds.

  • You can make changes to your appointment online through your confirmation email with at least 48 hour notice. (see: making changes to your appointment)

    • CANCELLATIONS AND NO-SHOWS: We value your business and ask that you respect our time and business scheduling policies. Do not schedule with us if you have trouble arriving on time or keeping appointments.

      • We require AT LEAST 48 hours advance notice if you need to reschedule or cancel. This policy is strictly enforced.

      • Cancellations made with LESS than 48 hour notice will be charged a fee of 50% of the service appointment. If you cancel with at least a 48 hour notice then any amount paid will be applied as a credit towards your next service.

      • Same Day Appointment Changes or Cancellations will be charged a fee of 100% of the service appointment.

      • Reschedules or Appointment Changes made with LESS than 48 hour notice will be charged a fee of 50% of the service appointment. This fee covers the cost to reserve another opening as you’ve now taken two appointment spots but only paid for one.

      • No Call, No Show will be charged a fee of 100% of the service appointment and will be prohibited from scheduling future services. 

      • Contacting us to cancel or reschedule AFTER the start time of your scheduled appointment shall be considered a "no show" and will be charged 100% of the service appointment.

      • REMINDER: You are responsible for remembering your appointment day/time. This cancellation policy applies for all missed appointments, no exceptions.

    • MAKING CHANGES TO YOUR APPOINTMENT: Appointment changes must be made through the online booking system. To change your appointment time, use the link located in your confirmation email.

    • All appointment changes are limited to one time per scheduled appointment. Frequent rescheduling blocks appointment spots and prevents other clients from booking that spot. Clients who frequently reschedule or cancel their appointments may be prohibited from booking future services.

    • APPOINTMENT CONFIRMATION EMAIL: As a courtesy, we will email a reminder of your appointment two days prior to your appointment date. Please understand that it is your responsibility to keep your current phone number and email address on file and to remember your appointment dates and times in order to avoid missed appointments and cancellation fees.

    • INCLEMENT WEATHER: We make exceptions to our already stated cancellation policy for inclement weather. In the event that we do need to close we will make every effort to reschedule your appointment to a time that’s convenient for you. We appreciate your flexibility when rescheduling on inclement weather days. If you feel you will be unable to make a scheduled appointment due to the weather please contact us as soon as possible via text at 401-584-2875. If there is a winter weather advisory or warning, and you believe it would be unsafe or impossible to travel, you may reschedule within the 48-hour window at no extra charge.

      Also in the event of inclement weather, Lash Lift RI reserves the right to close and cancel any appointment for the day if we feel it is unsafe for clients and staff to travel.

    • CONTACTING US: Email, Facebook/IG, & other Social Media methods are not acceptable forms of communication for questions about our services, scheduling, or cancellations. As a reminder: Do not call Mystique Salon for inquiries or leave messages as we do not communicate with clients through the separate salon phone number.

      (Texting is preferred method of communicating with us: 401-584-2875)

    • For more information about our services, please check our FAQ page.

    • We love hearing from our clients, however, when the salon is closed, we are most likely spending quality time with our family and friends. If you need to text us, please note that any text messages will be responded to on normal business days when the salon is open, typically Wednesday through Saturday.

      Thank you for being respectful of our time and business. 

Salon Policies

  • BE ON TIME - BE ON TIME - Late arrivals will no longer be tolerated. Please arrive 5 minutes prior to your scheduled time. You are responsible for being on time and to check for any traffic delays or construction which could affect your travel on the day of your scheduled appointment. Clients are scheduled back to back. Being late interferes with your scheduled service and causes delays to all the clients that are scheduled after you. If you are late you will be marked as a no show and you will still be charged for the appointment. We value the relationship we have with our clients, and above all, want to ensure that each client is given scheduled time for their full, quality lash service without the added stress of rushing.

    *If you're a new client, please familiarize yourself with our location PRIOR to your appointment. Getting lost or not being able to find the salon is not an excuse for being late. For a map of our location, click HERE.

  • NO EYE MAKEUP OR WATERPROOF MASCARA - Eyes and the area around the eyes must be completely free of any eye makeup or buildup, this includes foundation AND powder around the eye area. Makeup/glue build up, mascara, or improper cleaning will compromise the quality of the service. It is recommended to shower and wash hair BEFORE your lash appointment as lashes must be kept dry and moisture free for at least 24-48 hours. *Makeup removal results in additional time and a removal fee of $25 will be added to your service.

  • NO LASH EXTENSIONS - Eyelashes MUST be in clean and healthy condition to perform a lash lift service. If you arrive wearing lash extensions, have glue residue on your lashes, or damaged lashes from wearing lash extensions, we will not perform the service and you will forfeit your payment for the service time slot.

  • NO CONTACT LENSES - Contact lenses must be removed prior to your lash service. We recommend bringing eyeglasses or a new pair of contacts to apply after your service is completed.

  • ILLEGAL SUBSTANCES - If you arrive to your appointment under the influence of any drugs or alcohol, we reserve the right to refuse the service and you will be asked to leave the salon immediately. All monies paid will be forfeited.

  • PERSONAL ATTACKS- If you engage in any disrespectful comments or derogatory statements towards any salon staff, we reserve the right to refuse the service and you will be asked to leave the salon immediately. Please check any negative attitudes at the door.

  • PERSONAL BELONGINGS - Please limit the amount of items you bring into the salon. If you tend to get cold in air conditioned room, it is okay to bring a cardigan or shawl with you.

  • NO ADDITIONAL GUESTS OR CHILDREN - Only one client will be permitted in room at a time. No additional guests, children, or friends.

  • CELL PHONES: As a courtesy, we ask that our clients put cell phones on silent and refrain from using during your service. Your eyes must remain closed during the service and we will not be able to read a text or check who called.

  • GIFT CERTIFICATES: Gift Certificates are not refundable and cannot be redeemed for cash or gratuities.

  • CUSTOMER SERVICE - Clients can expect the same great service and satisfaction we always strive for at Lash Lift RI.

  • PAYMENTS ACCEPTED: CREDIT CARDS, CASH, VENMO, & CASHAPP are accepted for services & gratuity.

  • TIPS/GRATUITY: I work hard to provide my clients with THE BEST customer service in the industry. Tips/Gratuities are greatly appreciated and can be added when paying online, or in person via Cash, Venmo, or Cashapp. Customary gratuity is 15-20%.

Venmo: (KristenRI) https://venmo.com/u/KristenRI

OR CashApp: ($LashLiftRI).

 
 

Lash Lift RI reserves the right to deny any lash service for any reason, or for the protection of our guests and staff.  Thank you for your understanding and cooperation.