Scheduling, Cancellation, & Salon Policies:

We kindly ask all clients to take a moment to read through our policies before booking an appointment. These guidelines are in place to ensure we can provide the highest level of service and give each of our clients the undivided attention they deserve.

By booking an appointment with us, you acknowledge and agree to these policies. Thank you for your understanding and cooperation.

Scheduling Policies

APPOINTMENTS: All services are by appointment only. All first time customers must schedule online: www.lashliftri.com/schedule

All services are prepaid, non-refundable, and all sales are final, no refunds.

Cancellation & No-Show Policies

At Lash Lift RI, we value your business and kindly ask that you respect our scheduling policies. If punctuality or keeping appointments is a challenge, please reconsider booking with us.

Advance Notice Requirements: We require at least 48 hours’ notice to reschedule or cancel an appointment. This policy is strictly enforced.

Cancellation Fees:

  • Cancellations made less than 48 hours before your appointment will incur a fee of 50% of the service cost.

  • Cancellations made with at least 48 hours’ notice will have any paid amount applied as a credit toward your next service.

Same-Day Changes or Cancellations:

  • Any appointment changes or cancellations made on the same day will be charged 100% of the service cost.

Late Reschedules or Changes:

  • Rescheduling or appointment changes made less than 48 hours before your appointment will be charged 50% of the service cost. This fee compensates for reserving two appointment slots while only paying for one.

No Call, No Show:

  • All no-shows will be charged 100% of the appointment cost. This protects my time and allows me to continue offering quality services to all clients.

    Additionally:

  • Failure to notify us before your appointment time will result in a 100% charge of the service cost and restriction from scheduling future appointments.

  • Contacting us after your appointment start time will be treated as a no-show and charged in full.

Reminder:
Please remember to keep track of your appointment date and time. Our cancellation policy applies to all missed appointments, and we appreciate your understanding.

Salon Policies

MAKING CHANGES TO YOUR APPOINTMENT: All appointment changes must be made through our online booking system. To reschedule, please use the link provided in your confirmation email. Please note that appointment changes are limited to one change per scheduled appointment. Frequent rescheduling blocks valuable appointment slots and limits availability for other clients. Clients who repeatedly reschedule or cancel appointments may be restricted from booking future services.

  • BE ON TIME - Punctuality is essential to ensure every client receives the full, high-quality service they deserve. Late arrivals will no longer be tolerated.

    Please arrive at least 5 minutes prior to your scheduled appointment time. It is your responsibility to plan ahead, account for traffic, construction, or any potential delays, and arrive on time.

    Appointments are scheduled back-to-back. Arriving late not only shortens your service time but also impacts every client scheduled after you. If you arrive late, you will be marked as a no-show and charged the full price of your appointment.

    We deeply value the relationships we have with our clients and are committed to providing a relaxed, professional experience for everyone—without the stress of rushing.

    *New clients: Please familiarize yourself with our location before your appointment. Getting lost or having difficulty finding the salon is not considered a valid reason for being late. With increased traffic, commute times may be longer, so be sure to allocate extra time to ensure timely arrival to your appointment. For a map of our location, click HERE.

  • APPOINTMENT REMINDERS: As a courtesy, we will email a reminder two days prior to your scheduled appointment.

    Please ensure your phone number and email address on file are current, and remember your appointment date and time.

    Ultimately, it is your responsibility to keep track of your appointments to avoid missed appointments and any associated cancellation fees.

  • INCLEMENT WEATHER: At Lash Lift RI, your safety, and the safety of our team, is our top priority. While we maintain a firm cancellation policy, we understand that severe weather can make travel difficult or unsafe.

    We make exceptions to our cancellation policy in the event of inclement weather.

    • If you feel you will be unable to make your appointment due to weather conditions, please contact us as soon as possible via text at (401) 584-2875.

    • If there is an active winter weather advisory or warning, and you believe travel would be unsafe, you may reschedule your appointment within the 48-hour window without penalty.

    • In the event that we need to close due to weather, we will contact you and make every effort to reschedule your appointment at a time that is convenient for you.

    We appreciate your flexibility and understanding on weather-affected days.
    Lash Lift RI also reserves the right to cancel appointments if we feel it is unsafe for clients or staff to travel.

  • REMOVE CONTACT LENSES - Contact lenses must be removed prior to your lash service. We recommend bringing eyeglasses or a new pair of contacts to apply after your service is completed.

  • EYE MAKEUP POLICY - To ensure the best possible results, eyes and the surrounding area must be completely free of all makeup and residue before your appointment. This includes:

    • Mascara

    • Eyeliner

    • Eye shadow

    • Foundation and powder around the eyes

    Makeup or buildup around the eye area will compromise the quality and longevity of your lash service. Be sure to arrive with clean, product-free skin around the eyes so we can focus on giving you the best possible results.

  • NO ADDITIONAL GUESTS OR CHILDREN - Only one client will be permitted in room at a time. No additional guests, children, or friends.

  • CONTACTING US: For any questions regarding services, scheduling, or cancellations, texting us directly at (401) 584-2875 is the only accepted method of communication. Emails, Facebook, Instagram, and other social media platforms are not monitored for appointment-related inquiries and are not considered valid ways to communicate changes or requests.

    We love hearing from our clients and truly value your messages! However, when the salon is closed, we are likely spending quality time with family and friends. If you need to reach out via text, please note that messages will be responded to during normal business hours, typically Wednesday through Saturday.

  • CUSTOMER SERVICE - Lash Lift RI maintains a steadfast commitment to delivering professional, high-quality service and outstanding client satisfaction.

  • PAYMENTS ACCEPTED: CREDIT CARDS, CASH, VENMO, CASHAPP, and Paypal are accepted.

  • TIPS/GRATUITY: I am committed to providing my clients with the highest level of customer service in the industry. Tips and gratuities are greatly appreciated and can be added during online payment or given in person via Cash, Venmo, or CashApp.

Venmo: (KristenRI) https://venmo.com/u/KristenRI

OR CashApp: ($LashLiftRI) https://cash.app/$LashLiftRI

 
 

For more information about our services, please check our FAQ page.

Frequently Asked questions

Thank you for your understanding and for respecting our time and business.

Lash Lift RI reserves the right to refuse any lash service at our discretion, including when necessary to ensure the safety and well-being of our clients and staff.

Thank you for your understanding and cooperation.