Scheduling, Cancellation, & Salon Policies:

We kindly ask all clients to take a moment to read through our policies before booking an appointment. These guidelines are in place to ensure we can provide the highest level of service and give each of our clients the undivided attention they deserve.

By booking an appointment with us, you acknowledge and agree to these policies. Thank you for your understanding and cooperation.

Scheduling Policies

APPOINTMENTS: All services are by appointment only. All first time customers must schedule online: www.lashliftri.com/schedule

All services are prepaid, non-refundable, and all sales are final, no refunds.

Cancellation & No-Show Policies

At Lash Lift RI, your appointment time is reserved specifically for you. Please respect our scheduling policies to help us provide the best experience for all clients.

APPOINTMENT CHANGES AND CANCELLATIONS:

A minimum of 48 hours notice is required to cancel or reschedule an appointment.

  • Cancellations made with at least 48 hours notice will have any prepaid amount issued as a credit toward a future service or product purchase.

  • Cancellations or reschedules made less than 48 hours before the appointment will incur a fee equal to 50% of the scheduled service. Remaining balance will be applied as a credit towards your next service or product.

  • Same day cancellations, same day appointment changes, and no shows will be charged 100% of the scheduled service.

NO SHOW POLICY:

  • Failure to notify us prior to your appointment time will be considered a no show and charged in full.

  • Clients who contact us after their scheduled appointment start time will also be treated as a no show and charged 100% of the service cost.

  • Repeated missed appointments or excessive late cancellations may result in restrictions on future booking privileges.

MAKING CHANGES TO YOUR APPOINTMENT:

  • All appointment changes must be made through our online booking system using the link provided in your confirmation email.

  • Appointments are limited to one reschedule or change per booking. Frequent rescheduling limits availability for other clients and blocks valuable appointment times.

  • Clients with repeated cancellations or excessive rescheduling may be restricted from booking future appointments.

ADDITIONAL POLICIES:

  • ARRIVE ON TIME :

    Punctuality is essential to ensure every client receives the full quality service and experience they deserve.

    Please arrive at least 5 minutes before your scheduled appointment time. We kindly ask that you plan ahead for traffic, construction, parking, or any unexpected delays.

    Appointments are scheduled back to back, and late arrivals affect every client scheduled after you. Clients who arrive late may need to forfeit their appointment, be marked as a no show, and charged the full service amount.

    We value each of our clients and strive to provide a calm, professional, and unrushed experience for everyone.

    *New clients: Please familiarize yourself with our location before your appointment. Difficulty finding the salon or getting lost is not considered a valid reason for late arrival.Due to increased traffic and travel delays, please allow extra commute time to ensure you arrive promptly for your scheduled appointment.

    For a map of our location, click HERE.

  • APPOINTMENT REMINDERS: As a courtesy, we will email a reminder two days prior to your scheduled appointment.

    Please ensure your phone number and email address on file are current, and remember your appointment date and time.

    Ultimately, it is your responsibility to keep track of your appointments to avoid missed appointments and any associated cancellation fees.

    NOTE: Please remember to keep track of your appointment date and time. Our cancellation policy applies to all missed appointments, and we appreciate your understanding.

  • ❄️ INCLEMENT WEATHER : At Lash Lift RI, your safety, and the safety of our team, is our top priority. We understand that severe weather can make travel difficult or unsafe and we make exceptions to our cancellation policy in the event of inclement weather:

    • SAFETY: If you feel you will be unable to make your appointment due to weather conditions, contact us as soon as possible via text at (401) 584-2875.

    • WEATHER ADVISORY OR STATE OF EMERGENCY: If there is an active winter weather advisory or warning, and you believe travel would be unsafe, you may reschedule your appointment without penalty.

    • SALON CLOSURE: In the event that we need to close due to inclement weather or if travel conditions are deemed unsafe, we will contact you and make every effort to reschedule your appointment at a time that is convenient for you. We truly appreciate your flexibility and understanding during weather related disruptions.

  • NO ADDITIONAL GUESTS OR CHILDREN: Only one client will be permitted in room at a time. No additional guests, children, or friends.

  • CONTACTING US: For questions regarding services, scheduling, cancellations, or appointment changes, please text us directly at (401) 584-2875. Text messaging is the only accepted form of communication for appointment related inquiries.

    Please note that emails, Facebook, Instagram, and other social media platforms are not monitored for scheduling requests and will not be accepted for appointment changes or cancellations.

    We truly appreciate hearing from our clients and value your messages. However, when the salon is closed, we may be spending time with family and away from business communications. All text messages will be responded to during normal business hours, typically Wednesday through Saturday.

  • CUSTOMER SERVICE: Lash Lift RI maintains a steadfast commitment to delivering professional, high-quality service and outstanding client satisfaction.

  • PAYMENTS ACCEPTED: CREDIT CARDS, CASH, VENMO, CASHAPP, and PAYPAL are accepted.

  • TIPS/GRATUITY: We are committed to providing my clients with the highest level of customer service in the industry. Tips and gratuities are greatly appreciated and can be added during online payment processing, or given in person via Cash, Venmo, or CashApp.

Venmo: (KristenRI) https://venmo.com/u/KristenRI

OR CashApp: ($LashLiftRI) https://cash.app/$LashLiftRI

 
 

For more information about our services, please check our FAQ page.

Frequently Asked questions

Lash Lift RI reserves the right to refuse any lash service at our discretion, including when necessary to ensure the safety and well-being of our clients and staff.

Thank you for your understanding and cooperation.